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SMSRay

Pricing

Pay for what you send. Nothing more.

A prepaid balance, billed per segment at a rate set for your workspace. Failed messages are refunded automatically, and you'll know the rate before you top up.

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How billing works

Four rules, no surprises

The same rules apply to every workspace. Only the rate is yours.

Prepaid workspace balance

Your workspace holds one balance shared by all its API keys. We credit it when you top up, and every top-up is written to the audit log.

Billed per segment, by type

Each message costs your workspace's rate for its type — transactional, OTP or promotional — multiplied by its segments. Rates are agreed per workspace.

Reserved at the moment of send

The cost is reserved from your balance atomically when we accept the message. If the balance is too low, the API returns 402 insufficient_balance and nothing is sent.

Failed means refunded

If no route can take a message, or every route fails, the full cost goes back to your balance automatically. Idempotent replays are never billed twice.

Never billed

  • One-time codes that sign you in to the dashboard
  • SIM health-check messages our team sends
  • Messages that fail on every route — refunded in full
  • Replays of a request with the same Idempotency-Key (kept 24 h)

Not refunded

  • Undelivered messages — the network accepted them but the handset never confirmed, so the carrier was used
  • Messages you send from the dashboard, including tests to your own number
  • Extra segments from a long message or Unicode text — check segments in each response

Segments, explained

Why one message can cost two

Mobile networks carry text in fixed-size segments. Which alphabet your text needs decides how many characters fit. A message can be up to 6 segments.

GSM-7

160 / 153

English letters, digits and common symbols

Fits in one segment
160chars
Each part when longer
153chars

A 200-character English message

“Your order #1042 has shipped…”

= 2 segments (153 + 47 characters)

Unicode (UCS-2)

70 / 67

Nepali, emoji and any character outside GSM-7

Fits in one segment
70chars
Each part when longer
67chars

A 100-character Nepali message

“तपाईंको अर्डर पठाइएको छ…”

= 2 segments (67 + 33 characters)

One emoji or one Nepali letter switches the whole message to Unicode. Characters such as { } [ ] ~ \ | ^ € count as two in GSM-7. We never split a character across segments.

Find your fit

Tell us what you send. We'll quote your rate.

The billing rules are the same for everyone. What changes is the rate for each message type and the support you need around it.

Startup

You're launching an app and need login codes and a handful of alerts working this week.

  • OTP and transactional on one key
  • Start with a small top-up
  • Docs, dashboard and email support

Talk to us for your rate

Talk to sales
Common fit

Business

You send steady daily traffic — orders, receipts, reminders — and want predictable rates and a team in the dashboard.

  • Rates set for your mix of message types
  • Separate API keys per app or environment
  • Members, audit log and webhook delivery history

Talk to us for your rate

Talk to sales

Enterprise

You're a bank, wallet, telecom-scale app or institution with security reviews, higher throughput and paperwork to match.

  • Per-client send rate agreed with you
  • Data processing terms and help with security reviews
  • A direct line to the engineering team

Talk to us for your rate

Talk to sales

Prefer email? Write to sales@lacspace.com with your expected monthly volume and message types.

Getting started

From sign-up to first send

  1. 1

    Create a workspace

    Sign in with your phone number or email. No card needed to explore.

  2. 2

    Agree your rate

    We activate your workspace and confirm a rate per message type.

  3. 3

    Top up and send

    We credit your balance. Create an API key and send your first message.

Billing FAQ

Questions about paying

Why don't you publish prices?
Rates are set per workspace and per message type, depending on your volume and the mix of OTP, transactional and promotional messages you send. Tell us what you send and we'll give you a rate in writing before you top up.
What exactly is a segment?
A single SMS carries 160 GSM-7 characters or 70 Unicode characters. Longer messages are split into parts of 153 or 67 characters, and each part is one segment. Nepali text and emoji are always Unicode (an emoji counts as two characters). A message can be at most 6 segments. Every API response tells you the segments and encoding it used.
When is a message refunded?
When it finally fails — no route could take it, or every route failed, including the automatic retry on another SIM. The cost goes back to your workspace balance automatically, and the message shows as failed.
Why isn't an undelivered message refunded?
An undelivered message was accepted by the mobile network — the carrier was used — but the handset never confirmed receipt, for example because the phone was switched off for too long or the number is inactive. The send was made, so it isn't refunded.
What is never billed?
The one-time codes we send you to sign in to the SMSRay dashboard, and the health-check messages our team sends to test SIMs in the pool. Messages you send yourself — from the API or from the dashboard, including a test to your own number — are billed like any other message.
How do I top up?
Talk to us. Once your workspace is activated and your rate is agreed, we credit your balance and the top-up appears in your audit log. Check it any time in the dashboard or with GET /sms/balance, which also returns your rate per message type.
What happens when my balance runs out?
New sends are rejected with 402 insufficient_balance until you top up. Messages already accepted keep going — their cost was reserved when they were accepted.
Can I try it before paying?
Yes. Create a workspace with your phone number or email and explore the dashboard, API keys and docs without a card. New workspaces start as pending until our team activates them; sending needs an active workspace with a balance.

More questions? See the full FAQ or the balance API.

Get your rate today

Create a free workspace now, and tell us what you plan to send. We'll activate you and confirm your rate.

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